Listening and collaboration are at the core of effective service. These values are also at the center of our customer service consulting approach and allow us to tailor solutions to your unique needs. We step into your shoes, roll up our sleeves and immerse ourselves, to understand your organization, then work with you to design your unique service blueprint and infrastructure.

We review your data to identify trends, evaluate performance and find opportunities for changes and improvements that will lead to enhanced customer and employee experiences


Consistently great service is achievable. Our training is tailored and designed to change perspectives.  We help each member of your team understand their value, their role, how they connect to your mission and vision and how they contribute to the overall customer experiences. We give them the knowledge, skills and competencies, along with the leadership support, that will increase their sense of belonging, performance and success, leading to better experiences for them and for their customers. 


Training topics include:

Creating a Responsive and Empathetic Service Culture
Effective Problem Resolution & Service Recovery
Confronting and Mitigating Bias on the front line of Service
Challenging, Harassing & Abusive Customers
Removing Friction from the Customer Journey

Customers expect you to be responsive, helpful, genuine, empathic and authentic. On any topic and in any situation, we help your teams communicate creatively, effectively and more successfully via any channel they choose, whether face to face, telephone, written, self-service, chat or messaging.