Consistently great service is achievable. Our training is tailored and designed to change perspectives.  We help each member of your team understand their value, role and how they contribute to great customer experiences. We give them the knowledge, skills, and competencies, along with the leadership support, that will increase their performance and success, leading to better overall experiences for them and for their customers.  

Training topics include:

  • Creating a Responsive and Empathetic Service Culture
  • Effective Problem Resolution & Service Recovery
  • Confronting and Mitigating Bias on the front line of Service
  • Challenging, Harassing & Abusive Customers
  • Customer & Employee Journey

Listening and collaboration are at the core of effective service. These values are also at the center of our customer service consulting approach and allow us to tailor solutions to your unique needs. We step into your shoes, roll up our sleeves and immerse ourselves, to understand your organization, then work with you to design your unique service blueprint and infrastructure.

We review your data to identify trends, evaluate performance and find opportunities for changes and improvements that will lead to enhanced customer and employee experiences


Customers expect you to be responsive, helpful, genuine, empathic and authentic. On any topic and in any situation, we help your teams communicate more effectively and successfully via any channel they choose, whether face to face, telephone, written, self-service, chat or messaging.